• Help & Support
    Panduan Astro
  • >
  • Other Products & ServicesProduk & Perkhidmatan Lain
  • >
  • Plug & PlayPlug & Play
  • >
  • [Box Retrieval] What should I do with my old Astro box upon receiving my new Plug & Play Box?
    [Pemulangan Kotak] Apa perlu saya buat dengan Astro Box lama bila saya menerima Plug & Play Box baharu?
Other Products & Services

[Box Retrieval] What should I do with my old Astro box upon receiving my new Plug & Play Box?

[Box Retrieval] What should I do with my old Astro box upon receiving my new Plug & Play Box?

[Pemulangan Kotak] Apa perlu saya buat dengan Astro Box lama bila saya menerima Plug & Play Box baharu?

Once your Plug & Play Box has been activated, a courier service will reach out to you within TWO (2) weeks for a time for them to pick up the old Astro box and SIM card/Smartcard.

  1. Ensure that all cables have been plugged out of the old Astro box. To remove the white satellite cable from your old Astro box, simply hold the cable, twist, and gently pull.
  2. Set aside these items to be ready for our delivery partner to pick up from you:
  • Old Astro Box
  • Old Astro Smartcard/SIM Card (leave this in your Astro Box)
  1. When a courier arrives at your residence, do confirm that they are collecting items on behalf of Astro.
  2. Allow the courier to check the serial number of the Astro box.
  3. Hand them all the items for return, and you’re done!

Selepas Plug & Play Box anda telah diaktifkan, perkhidmatan kurier akan menghubungi anda dalam masa DUA (2) minggu untuk aturkan masa bagi mereka ambil Astro Box dan kad SIM/Kad Pintar  lama.

  1. Pastikan semua kabel telah dicabut dari Astro Box lama. Untuk membatalkan kabel satelit putih dari Astro Box lama anda, pegang saja kabel, pusingkan dan tarik dengan perlahan-lahan.
  2. Simpan barang-barang ini supaya rakan penghantaran kami boleh mengambilnya daripada anda:
  • Astro Box lama
  • Astro Box lama/Kad Pintar Astro lama (tinggalkannya di dalam Astro Box anda)
  1. Apabila  perkhidmatan kurier sampai di kediaman anda, sila sahkan yang mereka datang untuk mengambil barang bagi pihak Astro.
  2. Benarkan pihak kurier memeriksa  nombor bersiri Astro Box.
  3. Serahkan semua barang kepada mereka untuk  dipulangkan dan selesai!
Related Articles
Artikel Berkenaan

How do I return my Plug & Play Box?

What can I do with my unused Ultra Box if I have left Astro ?

What can I do with my unused Ulti Box if I have left Astro ?

How do I receive the Plug & Play Box and Astro SIM card?

Bagaimana cara untuk menerima kad SIM Plug & Play Box dan Astro?

Do I have to pay an installation fee for the Plug & Play Box?

Ada caj pemasangan untuk Plug & Play Box?

Contact Us
Hubungi Kami
WhatsApp Chat

WhatsApp Chat

Saluran WhatsApp

Chat with us on WhatsApp for assistance.
Sembang bersama kami untuk bantuan.
Feedback Form

Feedback Form

Borang Maklum Balas

Tell us your concerns and we will get back to you soonest!
Maklumkan kepada kami bagaimana kami boleh membantu.