Yes, if a device is faulty due to the customer’s negligence, they will be subjected to a penalty fee for each device:
- WiFi router: RM200
- Fibre modem: RM500
- Mesh WiFi: RM200/unit
My negligence has caused a fault in the device(s), are there any penalty fees?
Kecuaian saya telah menyebabkan kerosakan pada peranti, adakah terdapat sebarang bayaran penalti?
Ya, jika peranti yang rosak disebabkan kecuaian pelanggan, anda akan dikenakan bayaran penalti untuk setiap peranti:
- Router WiFi: RM200
- Modem Fibre: RM500
- Mesh WiFi: RM200/unit
