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  • Why was I charged a reconnection fee of RM42.40 (inclusive of SST) on my bill after I have already paid my outstanding balance?
    Mengapakah saya dikenakan bayaran penyambungan pada bil saya setelah saya telah membayar baki tertunggak saya?
Billing & Payment

Why was I charged a reconnection fee of RM42.40 (inclusive of SST) on my bill after I have already paid my outstanding balance?

Why was I charged a reconnection fee of RM42.40 (inclusive of SST) on my bill after I have already paid my outstanding balance?

Mengapakah saya dikenakan bayaran penyambungan pada bil saya setelah saya telah membayar baki tertunggak saya?

Please be informed that all fees for reconnection of service are only billed to you on the next bill after your service has resumed. The RM42.40 (inclusive of SST) reconnection fee was billed to you as your account was disconnected for the third or more times this calendar year or your invoice date was older than 61 days.

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Sila maklum bahawa semua bayaran untuk penyambungan semula perkhidmatan hanya ditagih kepada anda pada bil depan selepas perkhidmatan anda diaktifkan semula. Bayaran penyambungan semula sebanyak RM42.40 (termasuk SST) telah ditagih kepada anda kerana akaun anda telah diputuskan hubungannya untuk kali ketiga atau lebih pada tahun kalendar ini atau tarikh invois anda sudah lebih dari 61 hari.

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Artikel Berkenaan

What is a reconnection fee?

Apakah itu bayaran penyambungan?

How much is the reconnection fee?

Berapakah bayaran penyambungan?

If my service has been suspended/disconnected more than 3 times, will I always be charged a RM42.40 (inclusive of SST) reconnection fee in the future?

Jika perkhidmatan saya digantung/diputuskan lebih daripada 3 kali, adakah saya akan sentiasa dikenakan bayaran penyambungan sebanyak RM42.40 (termasuk SST) pada masa depan?

How can I avoid the reconnection fee?

Bagaimanakah saya boleh mengelakkan bayaran penyambungan ini?

How long will it take for my Astro Service to reconnect after I pay my outstanding balance?

Berapa lama masa yang diambil untuk menyambung semula perkhidmatan Astro setelah saya membayar baki terhutang saya?

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